Online Ordering

Getting Started
Returns and Discrepancies:
 
All returns and discrepancies must be reported within 30 days of your order in the following manner:
 
Send an email to Veronica Perez of Academic Supplier at veronica.perez@rasixinc.com and CC: Cara Rodriguez (rodriguezcar@bcsd.com).  In the email include the PO Number, the Cart Number, the Item Number and a description of the issue.  Make sure to include your contact information so the Company can contact you and arrange a pick up or exchange of the product. 
 
Log on to Office Depot. To place a return online, click on the Order Number under Order Tracking. Click on the Submit Return button on the Order Detail page to open the Return Form. For further assistance in processing your return online, please contact the Business Services Division Technical Support Desk at 800-269-6888.
*Please Note: Only one return per order may be processed online. If an additional return is required please contact Customer Service at 888-263-3423.

School Specialty: Send an email to customercare@schoolspecialty.com and include the PO Number, Order Number and what is wrong. For further assistance in processing your return online, please contact School Specialty at 888-388-3224.

Southwest School Supply: Log on to Southwest School Supply. Click on Return/Credit Request and follow the directions. For further assistance in processing your return online, please contact Southwest School Supply at 800-227-7159.

Stinson’s: Send an email to the company at tsalcido@stinsons.com and CC: Cara Rodriguez (rodriguezcar@bcsd.com). In the email include the PO Number, the Order Number, the Item Number and a description of the problem. Also, include your contact information so the company can contact you and arrange a pick up or exchange of the product.

Please note: For all returns please include the following information on packing slips sent to Purchasing:
  • Order issues / discrepancies
  • Solution to problem (from vendor)
  • Contact information for the vendor (name).
If you would like to request an online ordering training please contact:

Cara Rodriguez (ext. 14714) rodriguezcar@bcsd.com